vip1 Frequently Asked Questions

Creating a vip1 account takes less than two minutes. Click the Register button, enter your mobile number, full name, date of birth, and create a password. You'll receive an SMS verification code to confirm your number. Once verified, your account is active and you can make your first deposit via GCash, Maya, or bank transfer.

You must be at least 21 years old to register and play on vip1. This is a hard requirement enforced by Philippine law and PAGCOR's regulations for online casino gaming. Age verification using a government-issued Philippine ID is required before any withdrawal is processed. Accounts found to be registered by minors will be immediately closed.

vip1 accepts any Philippine government-issued photo ID for KYC: PhilSys National ID, passport, driver's license, SSS/GSIS ID, or voter's ID. You'll also need to complete a quick selfie or liveness check to confirm the ID belongs to you. KYC is required before your first withdrawal and is typically reviewed within 24 hours.

No — each person is allowed one registered account on vip1. Duplicate accounts are detected through mobile number, device fingerprint, and identity verification checks. If duplicate accounts are found, both accounts will be suspended and any bonuses earned through multiple registrations will be forfeited. If you've lost access to your original account, contact vip1 support to recover it.

On the vip1 login page, click "Forgot Password" and enter your registered mobile number. You'll receive an SMS with a one-time reset code. Enter the code, set a new password, and you're back in. If you no longer have access to your registered mobile number, contact vip1 support via live chat with your account details and KYC documents for manual verification.

To permanently close your vip1 account, contact our support team via live chat or email at [email protected]. Before closure, ensure your wallet balance is withdrawn. Account closure requests are processed within 48 hours. Note that if you're closing due to a gambling concern, vip1 recommends using the Self-Exclusion tool instead, which can be activated immediately from your account settings.

GCash withdrawals on vip1 are processed in under 5 minutes for most verified accounts. The funds appear in your GCash wallet almost instantly once vip1 approves the transaction. During peak hours or for first-time withdrawals requiring additional verification, processing may take up to 30 minutes. vip1 targets same-session turnaround for GCash as a priority payout method.

The minimum deposit on vip1 is ₱100 via GCash and Maya. Bank transfer deposits (BPI, BDO, UnionBank) have a minimum of ₱500 due to bank processing requirements. USDT deposits follow the equivalent peso value. There is no maximum deposit limit for standard accounts, though Black Diamond VIP tier players enjoy priority processing for high-volume deposits.

vip1 does not charge its own fees on deposits or withdrawals. However, your payment provider may apply transaction charges — for example, some bank transfers carry a nominal fee set by BPI, BDO, or UnionBank independently of vip1. GCash and Maya peer-to-peer transfers are typically free on the player's end. Always check your payment provider's terms for their own applicable fees.

The minimum withdrawal on vip1 is ₱200 via GCash or Maya. Bank withdrawals (BPI, BDO, UnionBank) have a minimum of ₱500. USDT withdrawals have a minimum equivalent to ₱500. There is no fee deducted from withdrawals on vip1's side. Withdrawals below the minimum threshold will be held until the balance reaches the required amount.

Bank transfer withdrawals (BPI, BDO, UnionBank, Metrobank) are processed by vip1 within 1-3 business hours, but the actual credit to your bank account depends on your bank's settlement schedule. Most Philippine banks settle InstaPay transactions within 1 hour during banking hours. Withdrawals submitted on weekends or public holidays may be processed on the next banking day.

Yes, Maya (formerly PayMaya) is fully supported on vip1 for both deposits and withdrawals. Maya deposits are credited to your vip1 wallet instantly. Withdrawals to Maya typically process in under 5 minutes for verified accounts. Maya is one of the most popular payment options among Filipino players on vip1 alongside GCash.

vip1 offers 300+ slot titles from top providers popular among Filipino players, including JILI slots, PG Soft, and Pragmatic Play. Fan favorites include Fortune Gems, Money Coming, Super Ace, and Crazy777 from JILI. All slots display their RTP (return-to-player) percentage and are certified by independent testing labs. New titles are added regularly — check the Slot page for the latest additions.

All games on vip1 use certified Random Number Generator (RNG) systems verified by independent third-party testing laboratories. Each game's RTP and house edge are published transparently. vip1 does not manipulate game outcomes — it would be both illegal and commercially counterproductive. The platform operates under a framework aligned with PAGCOR's standards for fair online gaming in the Philippines.

Yes — vip1 is fully optimized for mobile play. The platform runs smoothly on any modern Android or iOS device through your mobile browser (Chrome, Safari) without requiring an app download. The responsive design adapts to all screen sizes. Live casino games, slots, bingo, and sports betting all work on mobile, and GCash payments are especially convenient on mobile devices.

Yes, vip1 features a full live casino section with real human dealers streaming in HD. Games include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and Lightning games from top providers. Filipino players can access live dealer tables 24/7. Some tables also feature Filipino-speaking dealers, making the experience even more comfortable for local players.

Yes — vip1's sportsbook covers a wide range of events popular with Filipino bettors. This includes PBA (Philippine Basketball Association) games, NBA, UFC, international football, boxing, and other major leagues. Odds are updated in real time, and live in-play betting is available for selected events. Minimum bet amounts and market availability vary by event.

vip1 offers a welcome deposit bonus for new players on their first deposit. The exact bonus percentage and maximum cap are shown on the promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. vip1's wagering requirements are designed to be achievable — check the current promotion terms when you register.

A wagering requirement (also called a rollover requirement) means you need to place bets totalling a set multiple of your bonus amount before you can withdraw bonus-related winnings. For example, a ₱1,000 bonus with a 20x requirement means you must wager ₱20,000 in total bets before withdrawal. vip1 shows your wagering progress in your account dashboard in real time.

Yes — all vip1 bonuses have a validity period within which the wagering requirement must be completed. The expiry date for each active bonus is shown in your account's bonus wallet. If the wagering requirement is not met before expiry, the bonus and any associated winnings are forfeited. Bonus validity periods vary by promotion — always check the specific terms when claiming an offer.

Yes — vip1 runs a tiered VIP loyalty program with levels from Silver up to the exclusive Black Diamond tier. As you play, you accumulate points that unlock higher tiers. Higher VIP tiers come with benefits including higher withdrawal limits, dedicated personal account managers, faster processing times, exclusive cashback offers, and invitation-only promotions designed specifically for top-tier Filipino players.

No — bonus funds require the wagering requirement to be met before withdrawal. If you deposit and claim a bonus, your deposit and the bonus are combined in your bonus wallet and are subject to the wagering terms. If you prefer not to accept a bonus, you can opt out before claiming it. Withdrawing your deposit before meeting the wagering requirement will forfeit the associated bonus and any bonus winnings.

vip1 operates as an online casino platform serving Filipino players within a framework aligned with PAGCOR's regulatory standards for online gaming in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) is the government agency responsible for regulating gaming operations in the country. vip1 complies with applicable Philippine laws including age verification requirements, AML regulations, and responsible gaming obligations.

The minimum age to gamble on vip1 is 21 years old, consistent with Philippine casino gaming law. This is enforced at two stages: first, by requiring date of birth at registration, and second, through mandatory KYC verification using a government-issued Philippine ID before any withdrawal is approved. Accounts found to belong to persons under 21 will be closed immediately and all funds returned.

You can activate self-exclusion directly from your vip1 account settings under Responsible Gaming Tools, or by contacting support at [email protected]. Self-exclusion options range from 6 months to permanent. Once activated, your account is immediately locked for the chosen duration and cannot be reactivated — not even if you request it. This is a binding commitment designed to give you a genuine break from gambling.

vip1 offers a full suite of responsible gaming tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check pop-ups, cooling-off periods (24 hours to 30 days), and self-exclusion. All tools are available 24/7 without needing to contact support. Decreases to limits take effect immediately; increases have a 24-hour cooling-off period.

vip1 customer support is available 24 hours a day, 7 days a week via in-platform live chat (the fastest option) and by email at [email protected]. For responsible gaming concerns, account issues, payment disputes, or technical problems, our support team typically responds to live chat queries within a few minutes. Email responses are provided within 24 hours during normal operations.